Need Help with Scripts/Front Page Extension

[Eyespi20]

This may or may not be the correct board to post this question on, so don't hesitate to point me elsewhere.

I've installed Front Page extensions on my site, but my forms will not work. I've also tried using the supplied guestbook script, but I must be missing something somewhere (not surprising). Can someone give me some step-by-step instruction on setting up a guestbook and questionnaire form?

Thanks in advance!

Margaret
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[WHSP-Mark E]

Hi Margaret,

You may want to place in a ticket if you're running into trouble with Frontpage and we can take a look at that, you can enter one through the customer control center (ccc).  Since all the servers are running Linux you should make certain you don't have Share Point services turned on in Frontpage as this isn't support, and make certain it's not trying to save to a database.  Frontpage tries to use Access databases which only work under Windows.

You can install a guestbook script easily through the scripts library icon in your control panel.  In there click on the advanced guestbook.  Enter a folder to install it to, such as "guestbook" and install.  It will then take care of installing a guestbook at http://www.yourdomain.com/guestbook/ that people can sign.

[Trish]

I've installed Front Page extensions on my site, but my forms will not work.

Hi Margaret,

Are the forms doing nothing at all when you submit, or are you getting an error? Are these forms for email? If so, have you set the correct path to cgiemail in the form's action? If you can provide a bit more detail, I'll see if I can help

[Eyespi20]

Hi Margaret,

Are the forms doing nothing at all when you submit, or are you getting an error? Are these forms for email? If so, have you set the correct path to cgiemail in the form's action? If you can provide a bit more detail, I'll see if I can help

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They give me an error and direct me to a page that says the Front Page extensions are not installed.

This is not only my guestbook (can't get the cgi script supplied to work either), but a questionnaire form that I created. I had it on my Geocities site and it worked fine there, so I'm lost.

I notice there is a forms folder on my directory tree. Should the form html files go there? Is it that I have them in the wrong place?

Thanks!

Margaret

[Trish]

Hi Margaret,

I think the first thing I would do is double-check the FP installation in my Cpanel. There's an option there to reinstall the extensions; you might want to try doing that.

I notice there is a forms folder on my directory tree. Should the form html files go there? Is it that I have them in the wrong place?

I have an old site that is still using FP, and I don't have a "forms" directory on it. The form pages on that site are all in the main web directory and they've always worked fine.

Are your questionnaire form results meant to be emailed to you? If so, check the form's opening code. You should see something like this:

Code:

<FORM method="POST" action="/cgi-bin/cgiemail/questionnaire.txt">

(replace "questionnaire" with whatever you named the form's accompanying text file). If you know that is correct, then double-check in Cpanel to ensure cgiemail is installed.

Let me know if any of this was the problem, and if not, give us more detail. I know this can be made to work. If you think it's server side then I know the good folks here will sort it out for you if you put in a support request. If you think it's in the code, you can PM me the URL to the questionnaire if you like and I'll be glad to take a look. I haven't used the guestbook script but I'll do a test install of one if needed to try to see what your problem might be...just let me know.

[Eyespi20]

Hi Margaret,

I think the first thing I would do is double-check the FP installation in my Cpanel. There's an option there to reinstall the extensions; you might want to try doing that.
I have an old site that is still using FP, and I don't have a "forms" directory on it. The form pages on that site are all in the main web directory and they've always worked fine.

Are your questionnaire form results meant to be emailed to you? If so, check the form's opening code. You should see something like this:

Code:

<FORM method="POST" action="/cgi-bin/cgiemail/questionnaire.txt">

(replace "questionnaire" with whatever you named the form's accompanying text file). If you know that is correct, then double-check in Cpanel to ensure cgiemail is installed.

Let me know if any of this was the problem, and if not, give us more detail. I know this can be made to work. If you think it's server side then I know the good folks here will sort it out for you if you put in a support request. If you think it's in the code, you can PM me the URL to the questionnaire if you like and I'll be glad to take a look. I haven't used the guestbook script but I'll do a test install of one if needed to try to see what your problem might be...just let me know.

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Thanks for the suggestions, Trish -- I will give them all a try and let you know.
I appreciate the support!

Thanks

Margaret

[Eyespi20]

This is what it has in the form

Code:

<form name="Guestbook Entry" onsubmit="location.href='_derived/nortbots.htm';return false;" action="_derived/nortbots.htm" method="post" webbot-action="/cgi-bin/cgiemail/eyespi20@wctel.net"><!--webbot bot="SaveResults" U-File="Guestbook Entry" S-Format="HTML/BR" S-Label-Fields="TRUE" B-Reverse-Chronology="FALSE" S-Email-Format="TEXT/PRE" S-Email-Address="eyespi20@wctel.net" B-Email-Label-Fields="TRUE" B-Email-ReplyTo-From-Field="TRUE" S-Email-ReplyTo="Thank you for visiting" B-Email-Subject-From-Field="FALSE" S-Email-Subject="Guestbook Entry" S-Date-Format="%d-%m-%Y" S-Builtin-Fields="REMOTE_USER Date" startspan --><!--webbot bot="SaveResults" i-checksum="6561" endspan -->

I'm still getting this error page:

FrontPage Run-Time Component Page
You have submitted a form or followed a link to a page that requires a web server and the FrontPage Server Extensions to function properly.

This form or other FrontPage component will work correctly if you publish this web to a web server that has the FrontPage Server Extensions installed.

Click the <Back> arrow to return to the previous page.

I've uninstalled and reinstalled Front Page extensions again, but still get this error.

Thanks!

Margaret

[WHSP-Jarrod]

FrontPage Run-Time Component Page
You have submitted a form or followed a link to a page that requires a web server and the FrontPage Server Extensions to function properly.

This form or other FrontPage component will work correctly if you publish this web to a web server that has the FrontPage Server Extensions installed.

Hi Margaret,

If you're receiving this error, please try re-publishing the page with the form on it using Frontpage.  If the server-side extensions have been reinstalled, it's likely the "Webbot" that Frontpage creates to handle the form submission has been either deleted or altered to the point that it's no longer being recognized by the form page itself.

If this still doesn't work for you, please open a ticket in the helpdesk with your Frontpage login details (please do not post them here for security reasons) and we will be happy to look further into this matter for you.

[Eyespi20]

Hi Margaret,

If you're receiving this error, please try re-publishing the page with the form on it using Frontpage.  If the server-side extensions have been reinstalled, it's likely the "Webbot" that Frontpage creates to handle the form submission has been either deleted or altered to the point that it's no longer being recognized by the form page itself.

If this still doesn't work for you, please open a ticket in the helpdesk with your Frontpage login details (please do not post them here for security reasons) and we will be happy to look further into this matter for you.

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Thanks, Jarrod -- I'll do that, but I don't think I used the FP publisher to begin with. I'm pretty sure I just used the CPanel upload engine. Is that what the problem is?

Margaret

[Pat]

Hi Margaret,

Yes, you need to publish the site using Front Page.  Also, if you later use FTP, that can break the extensions and you'll need to reinstall them through your cPanel.

Let us know how you do.

Pat