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All migrations are complete. 

I expect there will be some issues, so if you have any problems open a ticket in our support system or send an email to support <at> webhsp.com and that will open a ticket for you. 

We will resolve any issue as soon as possible.

~John

The migration of pacman is complete.

~John

The migrations of silver, clue, excitebike and csx002 are complete.

~John

Hello,

This forum thread is opened to track the progress of the migrations of these servers to new hardware.  The migrations are scheduled to start at 1:00 AM Mountain Time.

As each server is migrated over this thread will be updated.

So, more updates to come.

~John

Hi Everybody,

We are happy that you are all back online. We are certainly walking away from this outage with a big lesson learned, and a new outlook on the hardware business.

manyagem:
I understand your concerns, they are certainly legitimate. Our support staff were incorrect and its a mistake that should not have happened and will not happen again.

If any of you still continue to face problems please open a support ticket and we will get your issue fixed up.

Thank you all for your patience during the outage, it certainly is appreciated.

Mark
Support Administrator

Now many of our sites are down again because of an SQL problem.

Database Connection Failed
Error: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (13) (2002)
Function Performed: CONNECT
Host/DB: localhost/website_content
Database Type: mysql

There have been too many problems since the migration to defender.

Yes it has been painful and I echo manyagem (hi J) who hosts one of those very sites.

We got there in the end.

John

I've been with you since the old VO days. To be fair, although this experience has not been pleasant, it's the only severe outage I've noticed in all of 8 years (the last one was caused by hackers defiling splash pages).

However, worst problem for me was being told in a ticket that my accounts were on defender when in fact they are on breakout, so my outage was caused by incorrect routing to the new name servers and had nothing to do with the hardware failures. A lesson there in checking facts I guess. The routing problem is still not resolved but I'm awful glad you guys arranged for the old server to function again with redirection so my business sites won't be still down on Monday morning. Thanks for that.

I'm up. Thanks.  This was tough, is not an understatement. Review of lessons learned is in order.

Best regards,